Grievance Redressal

1. Introduction

At NonVegAdda, customer satisfaction is extremely important to us. We are committed to addressing and resolving any complaints, concerns, or grievances raised by our customers in a timely and fair manner.

This Grievance Redressal Policy outlines the procedure customers may follow to report any issues related to orders, services, or experiences with NonVegAdda.

2. Customer Support – First Level Assistance

If a customer faces any issue related to an order, delivery, product quality, or service, they are encouraged to first contact our customer support team.

Customers may reach us through:

• Phone Call
• WhatsApp

Our support team will make reasonable efforts to understand the concern and resolve the issue as quickly as possible.

3. Escalation Process

If the issue is not resolved through customer support or the customer is not satisfied with the resolution provided, the matter may be escalated for further review.

Customers may escalate their grievance by sending a detailed email explaining the issue.

4. Grievance Officer

For unresolved complaints or escalated grievances, customers may contact:

Mr. Shekh Salman
Founder / CEO – NonVegAdda

Email: info@nonvegadda.com

Please include relevant details such as:

• Order number
• Registered phone number
• Description of the issue
• Supporting evidence if applicable (photos or videos)

5. Resolution Timeline

Once a grievance is received, NonVegAdda will review the matter and aim to respond within a reasonable timeframe. Resolution timelines may vary depending on the nature and complexity of the issue.

Our team will make sincere efforts to provide a fair and appropriate resolution.

6. Fair Resolution Commitment

NonVegAdda is committed to handling all customer grievances professionally and transparently. Each complaint will be reviewed carefully to ensure that customers receive appropriate assistance and solutions where applicable.

7. Policy Updates

NonVegAdda reserves the right to update or modify this Grievance Redressal Policy at any time without prior notice. Customers are encouraged to review this page periodically for any updates.